Menschen im Beruf – Telefontraining” is a practical training manual designed to develop professional telephone communication skills in German for levels A2–B1. It focuses on real workplace situations through dialogues, audio exercises, and role-play activities.

🔍 What the Book Covers

1️⃣ Training Objectives

📞 Booking appointments and making arrangements
📞 Handling customer complaints and inquiries
📞 Taking and conveying messages accurately
📞 Confirming information clearly
📞 Learning essential business telephone vocabulary
📞 Using polite and formal expressions in phone conversations

2️⃣ Book Structure

📂 Thematic Modules
Units based on real professional situations such as welcoming callers, giving information, or resolving issues.

🎧 Interactive Exercises

• Audio telephone dialogues

• Listening comprehension tasks

• Role-play scripts

• Writing activities for message-taking

📑 Glossaries
Vocabulary lists organized by context (customer service, banking, office communication).

3️⃣ Key Features

✨ Focus on German workplace etiquette (punctuality, Sie-Form, politeness)
✨ Exercises suitable for mixed levels (A2–B1)
✨ Includes teaching notes and guidance for instructors

4️⃣ Target Audience

👷 Employees and immigrants working in Germany
🎓 Students learning professional or business German
🏫 Training centers focusing on workplace communication

📥 Download the Book

👉 Click Here to Download